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Shipping policy

Shipping Policy

Unknown Group s.r.o. (trading as State Bicycle Co. - EU) Na Kuthence 831/5, Dejvice, 160 00 Prague 6, Czech Republic VAT: CZ04327896

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. During peak periods, processing times may be slightly longer.

Shipping Destinations

We ship to only to European Union. If your country is not available at checkout, please contact us at info@statebicycle.eu.

Estimated Delivery Times

Delivery times vary depending on your location and selected shipping method. Estimated timeframes are provided at checkout and are calculated from the date of dispatch, not the date of order. These are estimates only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any applicable fees will be clearly displayed before you complete your purchase.

Customs, Duties, and Taxes

For deliveries within the European Union, all applicable VAT is included in the product price at checkout in accordance with EU VAT regulations. No additional customs duties apply for EU deliveries.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to become active.

Delivery Issues

If your order has not arrived within the estimated delivery window, please first check your tracking information. If the issue remains unresolved, contact us at info@statebicycle.eu and we will investigate with the carrier on your behalf.

State Bicycle Co. - EU is not responsible for delays caused by the carrier, customs processing, incorrect delivery addresses provided at checkout, or circumstances beyond our control.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact

For any shipping-related queries, please contact us at info@statebicycle.eu. We aim to respond to all enquiries within 1–2 business days.